Remote assistance:

Here you will find the links to download the support software that I use to help you remotely over the internet.

I will be able to see what is on your screen and control your mouse pointer to assist you.

At any time, you can end the connection by closing the Rustdesk window. This will disconnect me from your computer and I will no longer be able to see your screen.

Recommended version:

Rustdesk portable for Windows (64-bit version)

Once you click on this link, the zip file will be saved to your downloads directory. You will need to locate this and open it, then run the program called “rustdesk-1.1.9” that is contained within.

Alternatively, you can try opening your downloads directory with the below shortcut keys:

For Google Chrome: Ctrl + J

(Command + Shift + j under MacOS)

Full explanation here…

For Mozilla Firefox: Ctrl + Shift + Y

(Command + J under MacOS)

Full explanation here…